How can we help?

Updated October 14, 2026

Accessibility help

If a page or setup step is difficult to use with assistive technology, email support with the page and problem. Do not include private location information or credentials.

Help us find the problem

Include your account email, the setup step, the exact error and your Windows/iPhone version. A screenshot is useful. Never send your Apple/Google password, pairing file, full card number or a screenshot containing private location information.

Billing and access

Cancel renewal through My account, or email a cancellation or refund request if sign-in or billing is unavailable. Include your account email and receipt reference. Using the app does not remove the 14-day withdrawal policy.

Use My account to manage billing. Current checkout is test mode. Refund and lifetime terms explain the purchase policy, including rights that cannot be waived.

Privacy requests

Use Delete account for self-service removal, or email support from the account address for access, correction, export or deletion help. We will verify that the request belongs to the account.