Refunds & lifetime access

Updated October 18, 2026

Try before purchasing

Use the available free trial to check installation, compatibility and features before buying. No card is required for the trial, and it does not automatically become a paid subscription.

14-day withdrawal for future paid purchases

Checkout currently runs in Stripe test mode: there is no real charge or paid purchase. When real purchases become available, you may withdraw from a new purchase within 14 days of the contract date, including after downloading or using the app. We do not ask you to waive that period to receive access. This voluntary policy does not reduce any longer or additional rights under local law.

To withdraw, email [email protected] with your account email, purchase reference and a clear statement that you wish to withdraw. No special form or reason is required. You can write: “I withdraw from my Roamora purchase made on [date], reference [reference].” Do not send card details. We will cancel the withdrawn access and refund the purchase using the original payment method within 14 days of receiving the request, without a refund fee.

After that period, change-of-mind refunds are not offered, except where required by law. Defective, misdescribed, undelivered, unauthorized or incorrectly charged purchases may qualify for remedies under applicable law, regardless of this period. Subscription cancellation remains available at any time to stop future renewals.

Digital purchases

Outside the 14-day policy above, Roamora does not offer discretionary refunds for a change of mind, unused access or unused subscription time. This policy does not exclude refunds or other remedies required by law and does not limit your right to report an unauthorized or incorrect charge.

What lifetime access covers

A lifetime purchase is a one-time payment for access while the Roamora app remains available and supported. There is no recurring subscription fee for that plan. Access ends if Roamora is permanently discontinued; no fixed number of years or perpetual availability is promised. Compatibility with future iOS versions, devices and third-party apps is not guaranteed. Your rights under applicable law still apply.

Subscription cancellation

Weekly, monthly and yearly subscriptions renew at the interval shown before purchase. Use My account → Manage billing to manage cancellation before the next renewal. If you cannot access billing, email support. Cancellation prevents future renewals; it does not itself refund previous charges. The billing portal shows when your subscription ends.

Billing problems or required refunds

Email [email protected] with your account email, receipt reference and a description of the issue. Do not send full card details, passwords or pairing files.